How BBVA Compass uses employee feedback to fine-tune engagement

January 14, 2011 Great blog below from William Trout of BBVA. Based here in Houston, Will has an interesting challenge in managing internal communications for a widely dispersed team. BBVA Compass uses a quarterly survey of workers to track how well it's engaging workers with its communication efforts, says William Trout, director of internal communications for the bank. For example, the company monitors progress toward its engagement goals by looking at whether employees recall messages. http://smartblogs.com/workforce/2011/01/13/how-bbva-compass-shares-its-employee-value-proposition/  

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